Last updated: 1 July 2026

This Privacy Policy explains how The Valet Man ("we", "us", "our") collects, uses and protects your personal data when you use our website, contact us, or book our car valeting and restoration services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The Valet Man is the data controller responsible for your personal data. You can contact us at:

• The Valet Man, Old Mill Lane Industrial Estate, Unit 53 Block 8, Mansfield Woodhouse, NG19 9BG
• Email: enquiries@valet-man.uk
• Phone: 07713 175704

Information we collect

We collect information you provide directly to us, mainly through our booking and contact forms. This may include:

• Your name, email address and phone number;
• Your preferred method and time of contact;
• Vehicle details you provide, such as make, model, registration plate and vehicle size;
• The service you are interested in and any details or messages you send us.

We may also collect limited technical information automatically, such as your IP address, when you submit a form, which we use to help prevent spam and abuse.

How we use your information

We use your personal data to:

• Respond to your enquiries and provide quotes;
• Arrange, confirm and carry out the valeting or restoration services you request;
• Contact you about your booking;
• Keep records of our dealings with you and improve our services;
• Protect our website and prevent fraudulent or abusive submissions.

Our lawful basis

We rely on the following lawful bases under UK GDPR:

• Contract – where processing is necessary to provide the services you have requested;
• Legitimate interests – to respond to enquiries, run our business and keep our website secure;
• Consent – where you have given it, which you may withdraw at any time.

Sharing your information

We do not sell your personal data. We only share it where necessary with trusted service providers who help us operate our business and website (for example, our website and hosting provider, and email or messaging providers used to contact you). These providers process data on our behalf and under appropriate safeguards. We may also disclose information where required by law.

Cookies

Our website uses a small number of cookies necessary for it to function correctly. Where non-essential cookies are used, we will ask for your consent. You can control cookies through your browser settings.

How long we keep your data

We keep your personal data only for as long as necessary to fulfil the purposes described above, to provide our services, and to comply with our legal, accounting or reporting obligations. When it is no longer needed, we securely delete or anonymise it.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data in certain circumstances;
• Object to or restrict our processing of your data;
• Request a copy of your data in a portable format;
• Withdraw consent at any time where we rely on it.

To exercise any of these rights, please contact us at enquiries@valet-man.uk.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at enquiries@valet-man.uk or on 07713 175704.